Helpdesk Hijacking MFA Reset Scams

Cybercriminals routinely target the human element of IT support through social engineering phone calls and collaboration messages. By impersonating distressed employees, attackers persuade helpdesk agents or coworkers to reset MFA tokens, grant remote desktop access via Quick Assist, or register new authenticators. This episode breaks down helpdesk verification scripts and demonstrates how to secure identity workflows beyond initial authentication

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