In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.


Plus — real examples, practical scripts, and the mindset shift every business owner needs.


🎧 Listen to learn:

  • The 3-step Acknowledge → Apologise → Act method
  • How to defuse anger quickly
  • The follow-up most businesses forget
  • How to track complaints to find hidden friction
  • A real case study where complaints dropped by 80%


Download your free Customer Success Kit here.

Enrol onto my Customer Experience Course here.

Hosted on Acast. See acast.com/privacy for more information.

Rss
Podden och tillhörande omslagsbild på den här sidan tillhör Lisa Baker. Innehållet i podden är skapat av Lisa Baker och inte av, eller tillsammans med, Poddtoppen.