What if the real challenge with remote work isn't where people work, but how teams connect, communicate, and build trust when they aren't sharing the same physical space?
In this episode of The Mike Method, Mike sits down with Katherine Robinette, founder and president of Keystone and Raven. With more than 30 years of experience as a speaker, consultant, and facilitator, Katherine helps leaders understand what is happening beneath the surface of their organizations and address the friction that can get in the way of progress.
Mike and Katherine explore why remote and hybrid work can work well when leaders are intentional about the norms that support it. They discuss the social interactions teams can miss in virtual environments, why difficult conversations often need more than an email or Slack message, and how curiosity can help leaders understand before responding.
They also explore the role of one-on-ones as a space for attunement rather than accountability, why employees should have ownership over those conversations, and how leaders can support people without needing to know every detail of their work.
Katherine closes the conversation with four dimensions she believes can help leaders navigate today's changing work environment: mindset, method, metrics, and mood.
In this episode:
Why remote work requires intentional social norms
How leaders can build stronger human connection virtually
Why the meeting can start before the agenda does
Choosing the right communication channel when emotion or conflict is involved
How better questions can prevent misunderstandings from escalating
Why curiosity matters when leaders disagree
The difference between alignment and attunement
How to make one-on-ones more useful for employees
Why leaders don't need to know every detail of their team's work
Katherine's four dimensions of leadership: mindset, method, metrics, and mood
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