"We're Doubling Down" — Twilio's Kanter Touts New Agentic AI Push at Signal Berlin

Twilio is set to double down on AI agents and conversational experiences at Signal Berlin. The company will build on the themes introduced at Signal San Francisco, concentrating on helping enterprises use its platform to create better agentic customer experiences.

As communications platforms evolve beyond traditional CPaaS, enterprises are increasingly focused on trusted, two-way engagement, AI-driven customer interactions and richer messaging experiences. At Signal San Francisco, Twilio introduced its vision for AI agents with memory — designed to retain context across interactions, channels and handoffs, so conversations don’t restart from zero every time a customer switches touchpoints or escalates from AI to a human agent.

In this episode of MEF Perspectives, Riccardo Amati speaks with Jake Kanter, Vice President of EMEA Sales at Twilio, about Twilio’s Q1 financial results, growth and strategies, the future of messaging and voice, AI agents with memory, and what enterprise communications may look like in the next phase of platform evolution. Twilio is doubling its focus on AI agents and conversational experience, Kanter told MEF. The details will be revealed at the company's flagship conference Signal in Berlin on June 11, at the Clinker inside the historic  Backfabrik.