Welcome to the Business Growth Trailblazers Podcast! In today’s episode, we’re talking about how to step into leadership with confidence and create a high-performing team.
Jim Marsh is the founder of JEM Premier Coaching LLC and the author of Culture OS: The Operating System Top Teams Actually Run On. An executive coach, leadership consultant, and organizational culture strategist based in Cave Creek, Arizona, Jim helps senior leaders quantify and close the Culture Tax — the compounding cost of the gap between what leadership says and what teams actually do.
Jim brings 30+ years of practitioner experience across multiple industries: aerospace manufacturing, telecommunications, financial services, and nonprofit. He began his career as a quality engineer and systems analyst in aerospace, where he led a rewrite of a parts control system that measurably reduced shortages and rework by enforcing work-order sequencing — the operational pattern that later informed the Culture Tax framework. He went on to lead a call center organization, where he held annual turnover under 3% against an industry norm many times that and the operation carried a documented $60 million a year in contribution.
He brands himself professionally as "The Truth Teller" — the coach organizations hire when they're done with advisors who tell them what they want to hear. His expanded practical guide, The Culture Tax, includes more than 30 diagnostic worksheets and the Say-Do Architecture™ framework used by executive teams to measure and close the gap in 90 days.
Connect with Jim here:
linkined.com/in/jimmarsh001
https://culture-tax.com
Grab the freebie here:
https://culture-tax.com/assessment
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