038: AI and Automation for MGAs: Why Oversight and Integration Matter with Charlie Blackburn of Azur Technology

AI is increasingly shaping the future of MGAs and the broader insurance sector. In this episode, Charlie Blackburn, CEO of Azzur Technology, outlines the progress and promise of AI tools, particularly for underwriting efficiency and claims processing. However, he emphasises that without strong oversight, governance, and data accuracy, technology could quickly become a double-edged sword. Regulators and capacity providers are rightly demanding real-time data, transparent controls, and evidence of responsible automation. Listen for nuanced observations on why balancing innovation with governance is crucial for MGAs looking to build sustainable, scalable businesses.

Key Quotes:

• “Knowledge is going to become a commodity.”
• “Nail it before you scale it.”
• “The technology will deliver against the margin and the return on investment.”
• “We don’t want to go scaling it until we really know what we’re doing.” 
• “The same technology is improving the entire value chain.” 

Resources:

https://www.linkedin.com/company/azurtechnology

https://azurtechnology.com/

About the Guest:

Charlie Blackburn, CEO, Azur Technology

Charlie Blackburn is the CEO of Azur Technology, bringing over two decades of experience building and scaling technology businesses. He has founded and led multiple SaaS and digital platform companies, and has held senior leadership roles across enterprise software and consulting. With a strong background in product development, operations, and growth, Charlie now focuses on helping MGAs and program administrators modernize how they launch and manage insurance programs through Azur Technology’s MGA Connect platform.

https://uk.linkedin.com/in/charles-blackburn-8880011