Modern MGAs, brokers, and insurers face pressure from every side: softening rates, rising claims, regulatory scrutiny, and impatient investors. But as Xceedence’s Gavin Lillywhite shares, meeting these headwinds means embedding robust operational controls and strategic automation, including agentic AI and efficient, customer-first claims management. This isn’t hype: it’s how 350+ Excedence clients have found quick wins and long-term ROI, even as the competitive landscape shifts. Sharpen your knowledge of consolidation trends, embedded insurance, and the business case for digital transformation in today’s market.
Key Quotes:
“We’re here to solve problems. We don’t sell products; we sell solutions.”
“It’s time to really automate and agentify your operations.”
“Claims is your shop window.”
“I think of AI as the underwriter in the pocket.”
“Fortune favours the brave.”
Resources:
https://www.xceedance.com/
https://www.linkedin.com/company/xceedance
About the Guest:
Gavin Lillywhite
Senior Vice President, Operating Leader, UKI and Europe
Gavin is a chartered insurer with over 30 years global P&C and Specialty Insurance Underwriting and distribution experience, having spent seven years at Royal & Sun Alliance and 22 years at Allianz, and most recently, Axio, focusing on cyber risk assessment and quantification, working in both the company and Lloyd’s market.
Throughout his career he has held a number of roles including Global Property & Casualty Underwriting, leading the Financial Institutions and Real Estate Underwriting portfolio verticals, Client Management and Head of Global Broker Management, latterly with a EUR4.2Bn portfolio under management with Aon and WTW in addition to previous work with Marsh, AJG, Howden, Lockton, McGill et al and numerous Broker Networks.
Having spent more than half his career in global roles, he has expert knowledge of global insurance markets from the Americas to Asia Pacific and all territories in between across Property & Casualty, Specialty, Credit Solutions, Affinity, Asset Management and Life & Health.
He holds a postgraduate diploma in advanced management from The European School of Management & Technology, Berlin, and in 2005 was also awarded the Burton Rowe Prize for Chartered Insurance Institute Best National Paper in Advanced Broking.
https://www.linkedin.com/in/gavin-lillywhite/
