Making change together with Black Country Living Museum and English National Ballet

In this episode, James Akers and co-host Jack Roscoe speak with Sam Davies, Systems and Processes Business Partner at Black Country Living Museum, and Kam Downing, Head of Digital at English National Ballet. Together they explore the realities of large-scale digital transformation projects, from replacing legacy ticketing and CRM systems to improving visitor experiences and empowering staff through technology.

Drawing on experiences from two very different cultural organisations, Sam and Kam share lessons learned about change management, stakeholder engagement, procurement, data strategy, and building confidence across teams during periods of significant change.

They discuss:

• How to identify when existing technology is no longer supporting organisational goals.
• The importance of involving staff early and creating shared ownership of change.
• Balancing visitor needs, staff requirements and organisational priorities when implementing new systems.

Music by ⁠⁠SHAR

Further support

The Digital Culture Network is here to support you and your organisation. Our Tech Champions can provide free one-to-one support to all creative and cultural organisations who are in receipt of, or eligible for, Arts Council England funding. If you need help or would like to chat with us about any of the advice we have covered above, please get in touch.

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