Alicia sits down with longtime friend and Intuit Trainer/Writer Network co-founder Alison Ball to trace her path from Intuit through Liscio and BookKeep to running her own consulting practice as a trusted sounding board for tech companies and practitioners alike. Alison breaks down why so many accounting tech products stumble (hint: they skip the accountants), shares Blake Oliver's now-famous advice to fix your bottleneck before pointing AI at anything else, and makes the case for why the UK's tax system might be a preview of where the US is headed. Grandkids, gardens, and gamillion-dollar vines make an appearance too.
(00:00) - Podcast Welcome Guest Intro
(00:45) - Off Brand QBO Shirt Story
(01:36) - How We Met At Connect
(04:24) - TWN Origins And Auditions
(07:05) - TWN Disbanding Impact
(09:03) - Layoffs And Career Shifts
(12:43) - Product Design Mistakes
(15:25) - AI Bottlenecks And Decisions
(17:39) - Community Collaboration Shift
(22:13) - Canada Vs US Accounting
(24:29) - Canadian Community Leaders
(25:21) - Inclusive Culture And Travel Plans
(26:16) - Training Tour Across Canada
(27:03) - Advice For Industry Change
(28:48) - Getting On The AI Train
(31:16) - Tech That Fades Into Background
(32:21) - AI Apps And Workflow Value
(35:25) - Making Tax Digital Future
(40:05) - Life Updates And Where To Connect
(43:36) - QuickBooks Hands On Training Pitch
(45:24) - Final Thanks And Wrap Up
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