This story was originally published on HackerNoon at: https://hackernoon.com/the-best-interfaces-match-the-way-people-already-think.
How mental models shape the way users understand interfaces — and why good design starts with understanding how people already think.
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Mental models help people navigate the world by turning complex experiences into familiar patterns and shortcuts. This article explores how designers use mental models to create intuitive products, drawing on examples such as the London Underground map, desire paths, and everyday interface conventions. The central argument is that great design begins with understanding how users already expect the world to work.

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