In this episode of the Digital Health Heavyweights podcast, host Norman Volsky sits down with Scott Kirschner, Senior Director of Global Benefits at Greystar, to unpack what it really takes to manage employee benefits at scale in today’s rapidly evolving healthcare landscape. With a career deeply rooted in benefits and healthcare strategy, Scott shares how leaders can navigate complexity, communicate effectively across diverse workforces, and drive meaningful innovation in digital health.
From embracing experimentation to leveraging data for smarter decision-making, this episode is packed with real-world insights for anyone shaping the future of employee benefits.
💬 As Scott puts it: “Not everything is going to be successful.” 💡 Which is exactly why “you might as well try other innovative things.” 🤝 And at the core of it all: “You have to do it together.”
✨ Key Takeaways 📚 Healthcare is a dynamic field that requires constant learning. 📣 Effective communication is crucial for benefits leaders. 🚀 Innovative strategies can significantly improve employee retention. 📊 Understanding data is key to making informed decisions. 🌍 Globalization is changing the landscape of employee benefits. 📱 Digital health solutions must prioritize user experience. ⚡ Early adoption of new technologies can lead to better outcomes. 🎯 Accepting failure is part of the innovation process. 💼 Employers have leverage to negotiate healthcare costs. 🧘♀️ Well-being practices are essential for managing stress.
🎙️ What You’ll Learn - How to manage benefits for a global, diverse workforce - Why communication can make or break your benefits strategy - The role of digital health in improving employee outcomes - How to balance innovation with operational realities - Practical ways to measure the success of benefits programs
⏱️ Chapters 00:00 Introduction to Scott Kirschner and His Background 02:49 Navigating Employee Benefits at Greystar 05:44 The Role of Communication in Benefits Management 08:24 Challenges in Managing Global Benefits 11:16 Innovations in Digital Health Solutions 13:47 Balancing Innovation with Operational Realities 16:19 The Importance of Early Adoption in Benefits Solutions 23:06 Embracing Risk in the Workplace 25:50 The Value of Employee Health Benefits 28:51 Navigating Healthcare Complexity 30:45 Best Practices in Communication 33:54 Evaluating Benefits Program Effectiveness 37:35 Advice for Benefits Leaders 39:48 Personal Well-being and Stress Management
If you're a benefits leader, HR executive, or digital health operator—this episode will give you a practical lens into what’s working (and what’s not) in today’s benefits landscape.
🎧 Don’t forget to like, comment, and subscribe for more conversations with leaders shaping the future of healthcare! Let's work together to bring down costs.
Ending the podcast with 'Scott we need to talk' because we ALL need to be talking about these issues, on and off air.
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