Why Some Techs Produce 3x More and How to Build That Team

Guest: Gary Singleton — Former Owner, Max Air | Former Partner, Mansfield Plumbing & Air | Private Equity Acquisitions Guest Links: Facebook: Gary Singleton | Instagram: @drsingleton

Gary Singleton has spent 39 years in HVAC and plumbing, scaled and exited two companies (Max Air and Mansfield), and now does acquisitions for private equity while selectively coaching technicians. He tripled Mansfield's HVAC side in 10 months without marketing. In this episode, he breaks down exactly how he did it and what most owners get wrong about hiring, training, and pricing structures.

You'll learn:

• How to triple HVAC revenue in 10 months without spending on marketing
• Why hiring on personality beats hiring on skill every single time
• The "band of idiots" hiring story that cost him a year of profit
• The technician hierarchy that puts the right tech on the right call
• Why every shop should have an in-house training school
• The personal/work goals exercise that builds real loyalty in your team
• How a one-year green tech can write $10,000 maintenance tickets
• The IAQ and UV light strategy that builds maintenance ticket averages
• The hybrid pay model that bridges hourly to performance pay
• Why "sell yourself, not the product" is the rule that closes more deals
• Tom Landry leadership: how to run your shop like a coach
• The four pillars of culture that retain top performers long-term