Rohit Ramesh, from Boston Consulting Group, tells us how AI is reshaping the entire hotel business, from how properties are designed and built to how rooms are priced, staff are deployed, and guest experiences are delivered. 

We discuss: 

  • How hotels are moving past digital tools at the front desk toward faster operations, leaner costs and more personalised service. 

  • How automation can create value in an industry built on human connection,

  • Where Malaysia’s hotels stand against neighbours like Singapore and Indonesia in adopting this technology. 

    Image credit: Pixabay

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