Episode 27 - S4 - ISO 9001 - What are Practical Metrics - The Quality Hub | Lyssna här

In this episode of the Quality Hub, Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to break down how organizations can choose practical metrics and KPIs that truly support ISO 9001. They explain the differences between objectives, metrics, and key performance indicators, share examples for customer satisfaction, delivery, quality, training, and more, as well as discuss how to avoid measuring data that adds little value or encourages the wrong behavior. The conversation also offers practical guidance for small and midsized businesses on keeping KPIs simple, meaningful, aligned with customer expectations, and useful for evidence-based decision-making and continual improvement.

Helpful Resources:

How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Rss Apple Podcaster