I had an incredible conversation with Chris Voss, a former FBI hostage negotiator, in this week's episode of Successful with ADHD. Chris shared so many valuable insights on communication, empathy, and understanding - topics that are very relevant for the ADHD community.
Episode Highlights: [01:06] – Starstruck by my guest Chris Voss and why his book means so much to me and my husband. [02:48] - Chris emphasizes the importance of listening and paying attention to more than just words in a conversation. [03:50] - Strategies Chris suggests for people with ADHD to improve focus when listening intently. [06:37] - How turning communication into a "game" can help capture wandering attention. [08:39] - The challenges of reading body language accurately via video calls compared to in-person interactions. [10:00] - Tips for maintaining engagement and energy on long video calls. [11:05] - Using the "mirroring" technique to bring attention back to key points you may have missed. [13:52] - Why some personalities may not enjoy being "mirrored" and prefer different approaches. [17:22] - The strategic use of apologies before interruptions or assertions. [19:10] - Why apologies shouldn't necessarily be seen as a sign of weakness. [20:10] - Whether communication tactics can be used effectively when both parties are aware of them. [21:33] - Chris explains prospect theory and loss aversion based on the work of Daniel Kahneman. [25:14] - The importance of empathy and appreciation when using the powerful tool of invoking loss. [26:34] - The benefits of handwriting over typing for memory retention and focus. [29:49] - Practicing mental hygiene to counter our innate negativity bias. [32:33] - Tuning into emotions rather than words when listening. [35:33] - Paying attention to the "emotional timeline" based on the type of feelings being expressed. [36:01] - Strategies for bridging disagreements by ensuring people feel truly heard. [40:03] - Thoughts on reducing conflict through understanding and empathy for all sides. [40:56] - Whether world peace can ever be achieved. [43:13] - The importance of making people feel heard in communication.
Connect with Chris Voss: •Black Swan Ltd - Chris Voss's company website: www.blackswanltd.com •The Edge weekly email newsletter - get free negotiation tips from Chris •Never Split the Difference - Chris's bestselling book
I loved diving into so many facets of communication and empathy with an expert like Chris. Let me know if you found this episode valuable by leaving a review! And don't forget to follow along on social media @coachingwithbrooke. See you next time!
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