I'm back from eight days in Switzerland watching volleyball, eating great food, and playing tour guide since we went last year too. Before getting into the main topic, I share a nine-month-old negative Apple Podcast review I stumbled across and why it reminded me that not everyone is your person and that's a good thing. I also ask you to leave a written review on Apple if you enjoy the show. Then I get into patient drop-offs: why I think they're not as negative as we treat them, why automated texts and emails are the wrong move, and why a personalized check-in will always beat a triggered sequence.
What I Talked About
Recapping eight days in Switzerland watching volleyball
Finding a nine-month-old negative Apple Podcast review
Why your art is not a transactional resource
Asking you to leave a written review on Apple Podcasts
Two PT stories about patients who stopped coming
Why patient drop-offs deserve a reframe
Personalized check-ins vs. automated drop-off sequences
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