If you run a membership, course or coaching program and want AI to help your clients actually implement, this one's for you.
Nadine Nethery, a customer experience and retention strategist, joined me to walk through the AI tools she's built into her membership and workshops. She shared three of them. The first is a survey builder that packages 10 years of her framework. The second powered an interactive workshop that converted 28% of live attendees within 24 hours. The third is a roadmap builder that gets new members committed to a six-month plan on day one.
The bigger question for you: where could an AI tool clear the friction that stops your clients from doing the work, and where do you want your own perspective front and centre?
WHAT YOU'LL LEARN:
- Why a ChatGPT-built customer avatar makes a risky foundation for your marketing
- How Nadine turned a done-for-you service into a tool her members run themselves
- The workshop format that had attendees diagnosing their own gap live, then buying
- The virtual scratchie card idea for adding loyalty rewards without a full rewards program
- Why course sales are slowing and what Nadine's turning hers into
- How to decide where AI should touch your business first
CHAPTERS
00:00 AI that puts more of you into your programs
04:19 A survey builder trained on 10 years of frameworks
07:21 The danger of ChatGPT-made customer avatars
10:14 The webinar that converted 28% in 24 hours
12:37 Loyalty gaps and the virtual scratchie card
15:09 Protein, macros and the objection AI erases
19:14 The roadmap builder that kills overwhelm
21:35 Why course sales are slowing down
23:06 Courses teach thinking, AI tools apply it
30:12 Why she built for clients before the back end
>MEET NADINE<<
Nadine Nethery is the human-first customer experience & retention strategist for established online business owners who are done chasing new leads at all cost, and want to be more strategic about those who already said yes. Nadine is the person you call on when you're sick of working harder for less, and want to finally maximise your return on investment for every lead!
>CONNECT WITH NADINE<<
Website: https://www.candocontent.com
Instagram: https://www.instagram.com/candocontent
Grab Nadine's resources
If you haven't surveyed your audience in a while (or ever), Nadine's free survey tool builds a custom 10-question survey for your audience, offer and business type: https://link.candocontent.com/entrepreneur-school-survey
Her 2026 State of the Customer Report looks at customer experience from the business owner's side and the consumer's side, and it covers the five gaps we talked about: https://link.candocontent.com/entrepreneur-school-report
>Introducing wAIv
This episode is brought to you by wAIv—our brand-new platform built for online experts who want to securely build and sell AI tools powered by YOUR thinking, YOUR frameworks and YOUR methodology.
wAIv helps you create Bot Squads—a suite of AI tools that work together to help your clients implement your expertise faster and with better results than ever before.
>Your Next Steps:
Build your first protected AI product. Join the AI Product Build Lab for just $1 with code PODCAST1: https://graviastudio.com/build/?code=PODCAST1&price=1
See what an AI tool built on your expertise actually looks like. Explore wAIv: https://graviastudio.com/waiv
>Thanks for Listening!
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