In this episode of the Growth and Scaling Podcast, Todd Westra sits down with Patrick Doyle Brown to talk about one of the biggest reasons businesses get stuck: weak systems, unclear processes, and founders becoming the bottleneck.
Patrick shares how business process outsourcing (BPO) can help companies scale more efficiently by taking repetitive, operational, and support-heavy work off the core team’s plate. From customer service and workflow design to offshore/onshore strategy, this conversation breaks down how the right structure can free up time, reduce friction, and create real growth.
Todd also brings his own experience running a BPO to the conversation, making this a practical discussion for founders who know their business needs more leverage, better documentation, and stronger operational support.
Ways to connect with Patrick Doyle Brown:
🔗 Personal LinkedIn: https://www.linkedin.com/in/pdbrown/
Video Chapters:
00:00 - Why systems matter for growth
00:45 - Outsourcing to scale faster
02:15 - When to keep work onshore vs. offshore
03:50 - Why trust and SOPs matter
05:45 - Growth strategy and SEO
26:15 - Final thoughts on scaling smarter
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I highly suggest you watch this entire exchange between Patrick Doyle Brown And ⭐️Todd Westra 📈
If you're looking for tips and strategies to grow and scale your business, this episode is for you!
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