In this new episode of the Scaling E-commerce Podcast I sit with Tony and Toby who run their ad agency Brick Social, known for their high retention rate, customer satisfaction and a sense of pride and satisfaction not only felt by themselves and their specialized team, but by their clients as well! But how do they do it? Research, scaling and churning ever increasing numbers are not enough for these guys. They have a cardinal philosophy that they implement with every client that they onboard and it’s partly the secret of their client retention success. Let’s get into the podcast to hear about what they have to say about their personal touch in their daily interactions with their clients.
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