How do you lead people through AI when you don't have all the answers? Joe Davis spent 37 years at Boston Consulting Group, including as head of BCG North America. In his book, The Generous Leader, he turns nearly four decades of leadership experience into seven ways leaders can give of themselves for everyone's gain.

Mark Blackwell and Joe talk about why command and control struggles in a world where work and life have blurred, anxiety is rising and technology keeps speeding up. Joe sees a leader's role as helping others grow, thrive and develop. Sometimes that means giving blunt, clear feedback, even when the kindest message is that someone should move on.

Joe draws on stories from Procter & Gamble and BCG. He also shares what he learned from Johnson & Johnson CEO Joaquin Duato and United Airlines CEO Scott Kirby.

In this episode:

  • Why mushy feedback leaves people stuck, and how clarity can free them
  • The number one trait Joe found in the best leaders: they ask questions, ask questions, ask questions
  • How three simple words, "I don't know", can unlock a stuck team
  • Why AI projects stall on the human side, and why you should engage the sceptics and uncover the nos
  • The signal you send by asking the most junior person in the room the first question
  • How to make communication land by testing your message and saying the key point three times
  • How to balance board expectations with experimentation: pilot, test, adjust and keep people informed
  • Small acts with big impact that you can start on Monday morning

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