🎧 Season 4, Episode 2: AI Is Coming for Hospitality — But Not How You Think - Virtual GM - A Hotel Management Podcast | Lyssna här

AI is already changing hospitality—but the real opportunity isn’t replacing people. It’s helping independent hotels automate the right tasks, make better decisions, and give their teams more time to actually be hospitable.

🔹 Where AI Is Actually Being Used — Cody & Meagan share the ways they’re using AI today and what’s genuinely making their jobs easier.

🔹 What Should Be Automated? — From guest messaging and SOP creation to employee training and review responses, they break down where AI can save time—and where it can create problems.

🔹 AI Behind the Scenes — How AI can support revenue management, marketing, social media, and guest-feedback analysis without taking the human element out of hospitality.

🔹 When Humans Need to Take Over — Can guests tell when they’re talking to AI? And when should a GM always step in personally?

🔹 The Future of Lean Hotels — Could a 30-room independent property eventually operate with only a handful of employees? Or will AI simply give smaller teams more time to focus on the guest?

⚡ Closer / Debate: Would you let AI run your hotel for 24 hours?

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