When was the last time you stayed at your own property—not as the owner or operator, but as a guest? Cody & Meagan challenge hotel owners and operators to experience their property from the other side of the reservation and uncover the friction points teams often stop noticing.
🔹 The Owner Blind Spot — Operational blindness is real. From confusing directions and parking to Wi-Fi, keypads, lighting, odors, and noise, what problems have you stopped seeing because you know how everything works?
🔹 Book Your Own Hotel — Search for your property, check your Google presence, navigate the website, make a reservation, read the confirmation email, and arrive exactly like a guest.
🔹 The 10-Minute Room Test — Don't fix anything. What do you smell? Where do you put your luggage? Can you connect to Wi-Fi? Is the shower pressure good? Are there enough outlets? Can you actually make the room dark? And yes—wash your hair in the shower.
🔹 The Morning After — How did you sleep? Is checkout obvious? Is coffee easy? Does the room look as good in daylight? And did anyone actually ask how your stay was?
🔹 The $100 Challenge — If you had just $100 per room to improve the guest experience, where would you spend it? Pillows, hooks, charging stations, blackout solutions, lighting, coffee, or small details that guests notice every day.
⚡ Rapid Fire: Hotel pet peeves, shower curtains vs. glass, firm vs. soft pillows, in-room coffee, room-design mistakes, outlet placement, and the first thing you notice in a hotel room.
🎯 Closing Challenge: Within the next 30 days, book your own hotel—and don't tell your team which room you're staying in. Experience the entire stay like a guest. You might come back with a very long list.
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