In this episode, Tara Neal of The Fast Mode speaks to Ergün Mercan, VP of Strategic Account Development, Sales at Etiya about how multi-agent AI orchestration is enabling autonomous operations and helping telcos deliver measurable business value through intelligent automation.
They explore how:
📌 Multi-agent AI is transforming CX by replacing rigid chatbots with intelligent, collaborative AI agents
📌 Specialized AI agents can leverage multi-agent orchestration to work together like a digital workforce, delivering greater operational efficiency and better CX
📌 Telcos are seeing higher first-contact resolution, lower support costs, reduced churn, and human-level customer satisfaction through agentic AI
📌 Successful AI adoption requires a phased approach with strong governance, cost management, high-quality data, and human oversight
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