Angie Amlani, Executive Director of Strategy and Research at Metalab, talks about what it really takes to design AI-native products. She covers how UX researchers can navigate AI-specific challenges like user trust and ethics, stay rigorous while working at speed, and build stronger storytelling and systems-thinking skills. She also shares tips for using AI in research for running studies, synthesizing findings, and communicating insights to stakeholders, while keeping empathy at the center of UX research.
👉 If you have any tips on fantastic speakers from across the globe, feedback, or any questions, we’d love to hear from you. Reach out to geekspodcast@uxtweak.com
🔎 Do you want to know more? Check out this episode at:
https://www.uxtweak.com/podcast/angelina-amlani-empathy-in-ux-research
Episode highlights
00:02:04 - Advantages of being an agency UX researcher
00:04:20 - Empathy as the core of UX research
00:08:41 - Speed vs. rigor
00:11:04 - Sense-making in working with AI-native products
00:14:34 - Traditional UX research vs. research on AI products
00:16:08 - AI tools Angie recommends for UX research
00:17:52 - Key skills every UX researcher needs
00:20:35 - Communicating with stakeholders
00:22:11 - Working at Metalab
00:24:01 - User trust and AI products
00:28:00 - Summing up
About our guest
Angie Amlani is Executive Director of Research and Strategy at Metalab, the design agency behind digital products like Slack, Uber, Headspace, and Amazon. She helps product teams uncover what users need most, and turn that insight into clear, strategic decisions. With a background in systems thinking and human-centered design, Angie brings focus to the early stages of product and brand development, when direction matters most.
👉 Did you know that UXtweak also offers a series of webinars packed with practical knowledge for UX professionals? Check out the episode with Maria Rosala from NN/g, where she talks about using AI as a UX research partner.
About this podcast:
Welcome to UX Research Geeks, where Tina Ličková, a researcher and strategist, talks with researchers from around the globe about topics that matter to them.
🐝 Brought to you by UXtweak, an all-in-one UX research software. Start your research for free at: https://www.uxtweak.com/ 👈
🐝 Where to follow UXtweak:
LinkedIn / Instagram / YouTube / Facebook / Twitter
