In this episode of The Claim Hunters, host Chris Tidball sits down with Dave Fernandez, Chief Claims Officer at Kingstone Insurance.
Dave shares his unexpected journey into insurance, from a temporary role at Progressive to over three decades in the industry. The conversation covers Kingstone's growth plans, the shift to fully remote work, and the importance of hiring self-motivated, curious adjusters. They also explore AI's role as a productivity tool rather than a replacement for human judgment, and discuss strategies for improving retention in an industry facing ongoing staffing challenges.
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