In this episode of the Claim Hunters, your host Chris Tidball interviews Rob Bowers, Chief Claims Officer at Westfield, as he reflects on his nearly four-decade career ahead of retirement.
Rob discusses the dramatic evolution of claims handling, from handwritten logs to AI, drones, and satellite imagery. He shares insights on remote work, the "Amazon mindset" of modern customers, nuclear verdicts, and the irreplaceable role of human empathy in claims. Rob closes by expressing excitement about retirement, grandchildren, travel, and continued community service.
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