The fleet maintenance visibility gap | Eden Shirley, FleetGuru.ai

Fleet managers can only act on maintenance risk they can see. Eden Shirley explains how digital servicing workflows and AI can expose overdue vehicles earlier and reduce the administrative chase.In this episode:- how connected bookings, work orders, approvals and payments improve maintenance visibility;- why Eden says that, in his experience, roughly 30% of vehicles may be overdue for service; and- why safety and process innovation must remain the fleet manager's North Star.(0:00) Intro (0:05) Welcome and meet Eden Shirley (0:58) What FleetGuru does (2:26) Digitising approvals with AI (4:04) Online servicing and connected vehicles (5:03) Automating service reminders (6:12) The overdue-service visibility gap (6:28) Safety as the North Star (8:01) Why FleetGuru backs the Awards (10:16) Why the Awards need breadth (12:48) Peer recognition and industry voting (15:33) Suppliers and process innovation (17:03) Building the Awards program (17:36) Why fleet moves the country (19:55) Suppliers, manufacturers and fleet growth (20:58) Closing thoughts (22:35) Awards information and wrap-upListen for a practical look at online servicing, quote scrutiny, real-time maintenance oversight and the human decisions that still sit behind good fleet outcomes.Learn more about the 2026 Fleet News Group Awards:https://fleetnewsgroup.com.au/fleet-news-group-awards/Subscribe to Fleet News Group: https://bit.ly/fleet-news-subscribeFleetGuru.ai is a Foundation Sponsor of the 2026 Fleet News Group Awards. This episode includes discussion of FleetGuru's platform and its Awards sponsorship.