Today, we’re joined by Raju Malhotra, Chief Product and Technology Officer at Certinia, the leading global provider of AI-powered Professional Services Automation (PSA). We talk about:

  • The evolution of helping professional services organizations end to end
  • Impacts of AI on SaaS and professional services companies
  • How the “old way” of thinking about SaaS has changed with AI
  • The five elements that make an AI agent great
  • The risk of “AI Agent Slop”


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