Customer Due Diligence (CDD) is more than a regulatory checkbox—it can be a critical defense against financial crime and a cornerstone of trust in banking. In this episode of Risk Reframed, Moody’s Jill DeWitt, and PwC’s Jim Daly join host Alex Pillow to break down what CDD really means for banks, how it works day-to-day, and why it matters. They answer key questions like: 

  • What are the main components of a strong CDD program? 
  • How can working in siloes impact the effectiveness of CDD teams? 
  • Why is it critical to train teams on how to do CDD, and why it matters? 
  • Which regulations shape how banks approach CDD, and what effects do they have on day-to-day operations? 
  • What common pitfalls should banks rethink when it comes to CDD? 

Additional resources: 

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