Rita Khan is a board member and advisor for a variety of organizations including a global consulting firm, a marketing agency, an internationally recognized Art Center. She was recently the Chief Consumer Officer at Optum, a UnitedHeath Group company that provides technology services, pharmacy-care services and various direct healthcare services.
Rita has also served as Chief Digital Officer for the Mayo Clinic and has worked extensively as an executive in consumer retail, healthcare and digital services.
In this episode Rita shares her journey leading digital transformation in retail and healthcare. She shares her insights on managing teams through transitions and how AI is impacting healthcare. Rita also shares how she is transitioning to a portfolio career - what that looks like and how she has prepared and through about it.
In The Lead is a monthly series on Product Rising sharing thought provoking conversations with a wide range of industry leaders hosted by Carmen Palmer, CEO of Women In Product.
00:00 Welcome and Intro
01:31 Retail Roots to Product
04:26 Early Product Pioneers
06:44 Jump to Healthcare
09:06 Mayo Digital Officer Role
12:22 Culture and Change Agent
15:53 Measuring Outcomes in Health
18:15 Shipping Fast in Regulated
21:29 AI in Healthcare Today
24:32 Agentic Future for Patients
26:13 Trust and Transparency
26:52 Leading Through AI Change
29:35 Building a Portfolio Career
32:49 Designing the Flywheel
35:41 Whole Self and Networks
39:11 Burnout and Boundaries
41:54 Empathy in High Pressure
44:25 Women Shaping AI Future
46:48 Courage and Finding Voice
48:56 Sponsors and Mentors
50:08 Healthcare Automation Vision
51:21 Final Charge to Lean In
✨Where to find Rita:
💫 Where to find Carmen:
🙋🏻♀️Where to find Women in Product:
