In this episode, we explore why sustainable continuous improvement depends less on tools and more on people. Using The Gund Company as a case study, we trace its two-decade journey from Lean tool adoption to a deeply embedded, people-centered system grounded in the Shingo Model.

You’ll hear how leaders shifted from driving compliance to developing people—integrating respect, humility, and listening with practices like A3 problem-solving and meaningful gemba engagement. The result? World-class engagement and quality, sustained 15% annual growth, and a culture where people know their contributions matter.

For more information, please visit https://shingo.org. 

Rss Apple Podcaster
Podden och tillhörande omslagsbild på den här sidan tillhör Shingo Institute, Jon M. Huntsman School of Business at Utah State University. Innehållet i podden är skapat av Shingo Institute, Jon M. Huntsman School of Business at Utah State University och inte av, eller tillsammans med, Poddtoppen.