On this episode of The Higher Ed Shift, we are joined by Tom Ellett, the Chief Experience Officer at Quinnipiac University.
Tom shares his journey in joining the institution as the first CXO in the country. Tom is committed to his role in overseeing all elements of the student experience and paving a new path for the institution by learning from others in the customer experience space.
We dive into what his job entails, how he enables co-creation with students, and what higher ed can learn from other industries. This is an episode you won't want to miss.
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