Sometimes saving the day comes at a cost. After an unexpected problem forced me into a “diving catch” last week, I found myself dealing with the aftermath of pushing my capacity too far.
In this episode, I reflect on what happened and the lessons it reinforced about capacity, utilization, and sustainable work. I share why operating too close to full capacity leaves no room for unexpected challenges, how a lack of slack causes work to slow down, and why relying on diving catches and other heroics is a sign that something in the system may need attention.
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