Rob Brooks bought a $1.9m Sarasota HVAC shop, then ignored the advice to wait 90 days before changing it. Register for the webinar: Equity Financing: From SBA Deals to Independent Sponsors - Thu, Sep 17 - https://bit.ly/3VqwuZu Topics in Rob’s interview: Choosing an industry where he had an edgeBuying smaller to reduce debt riskUnderstanding prepaid customer obligationsUsing ChatGPT to learn HVACMaking changes immediately after acquisitionInheriting a GM and long-tenured employeesDigitizing operations and increasing accountabilityTransforming a blame culture into a problem-solving cultureAdding weekly employee training sessionsPracticing radical honesty with customers References and how to contact Rob: LinkedInGary AirGrant HenselJack Carr on Acquiring Minds: Back from the Brink When Everybody Quits Day 1 Get a free review of your books & financial ops from System Six (a $500 value): Book a call with Tim or hello@systemsix.com and mention Acquiring Minds The ecosystem for serious acquisition entrepreneurs—education, capital, community, and post-close support to buy and grow a business: The Acquisition Lab Work with an SBA loan team focused exclusively on helping entrepreneurs buy businesses: Pioneer Capital Advisory Connect with Acquiring Minds: See past + future interviews on the YouTube channelConnect with host Will Smith on LinkedInFollow Will on Twitter Edited by Anton Rohozov and produced by Pam Cameron Rss Apple Podcaster →