What if people do not resist change at all, and what they resist is change that is done to them? Karen Zeigler, CEO of Human Score, joins Lori to explain why so many change and AI efforts stall, and what leaders can do differently this week.
This conversation was recorded live on LinkedIn, with comments and questions from the community along the way.
In this conversation, Lori and Karen explore:
Why leaders misread their own workforce, and how fear shows up as projection
What Karen means by "AI is us," and why using AI in a human-centered way takes conscious intent
The business case for designing work so that people and AI each contribute what they do best
Why people resist change that is thrust upon them, and how transparency, agency, and removing even one obstacle build trust
How a Nutri-Score label on a frozen pizza in the Netherlands inspired a score for how healthy an organization is for its people
About Karen: Karen Zeigler is the CEO of Human Score, a diagnostic that shows leaders the conditions inside their organization across work design, organizational structure, culture, decision making, and fairness. She spent more than a decade in financial services leading teams through mergers, and she brings a human-centered design lens to change and AI adoption.
Disclosure: Lori is a consultant with Human Score and the Human Score Collective.
Timestamps:
00:00 Welcome and introduction
02:34 Where leaders misread their own workforce
05:30 Fear, ego, and "us versus them"
08:04 What Human Score measures
12:04 "AI is us": using AI in a human-centered way
14:04 The business case for investing in people
19:48 A lesson from the 2008 financial crisis
22:08 Do people really resist change?
27:04 Why listening tours erode trust
28:30 Constant change and human limits
32:48 Comments from the live audience
35:39 Risk reduction and value creation
37:22 What Karen unlearned about leading high performers
42:24 Empathy, and why the obstacle is the way
45:02 How the Human Score works
51:13 Using AI to free people's gifts and talents
54:24 The frozen pizza behind the name
56:52 Lori's three takeaways and Passport Stamp: the Netherlands
Find Karen Zeigler at:
LinkedIn: https://www.linkedin.com/in/karen-zeigler/
Human Score: https://humanscore.info
Human Score on LinkedIn: https://www.linkedin.com/company/the-human-score
Curious what Brava Global Advisory could do for your team or your own leadership? Head to https://www.bravaglobaladvisory.com to see how we work together and where to start.
Thinking about a life abroad? I use and recommend Expatsi to help navigate the move. As an affiliate, I may earn a small commission.
Subscribe, leave a review, and share this episode.
Visit https://www.aworldofdifferencepodcast.com for more resources.
Learn more about your ad choices. Visit megaphone.fm/adchoices
