The HVAC industry doesn't just have a labor shortage. It has a training problem.
John Wilson sits down with Jennifer Manzo, HVAC business owner and founder of HVA-Chicks Coalition, to discuss why contractors struggle to hire and develop technicians, and why the next generation of HVAC workers might be the solution.
They break down how one HVAC company reduced callbacks by 52% in just three months, why experienced technicians aren't always the best hires, and how better training, technology, and company culture can help operators build stronger businesses.
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In This Episode:
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- Why the HVAC labor shortage might be a training problem
- How one company reduced callbacks by 52%
- Hiring Gen Z vs. experienced technicians
- Building better technician training programs
- Supporting women entering the trades
- Adapting to heat pumps, inverters, and new refrigerants
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Sponsors
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Catalyst | May 3–5 | Akron, Ohio
100+ home service owners and operators. Three days of tactical sessions, real conversations, and learning from great operators.
Grab your seat: https://www.ownedandoperated.com/catalyst
Profit & Grit
Running a 3M–15M home service business? Profit & Grit helps contractors improve cash flow, pricing, forecasting, and profitability with guidance from an operator who's built and sold a $25M service business. Book your free 20-minute strategy call: https://www.profitandgrit.com
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Connect
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John Wilson
https://www.linkedin.com/in/johnbwilson1/
Jennifer Manzo
https://www.linkedin.com/in/hvachicks-jennifer-206832280/?isSelfProfile=false
https://www.instagram.com/hvachicksjennifer/?hl=en
A quick thank you to FieldPulse for helping make this conversation happen! If you're looking to simplify scheduling, dispatching, invoicing, and more for your home service business, check them out here:
https://landing.fieldpulse.com/owned_and_operated
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.
