Implementing AI is different than other types of software. Globalization Partners (G-P) Head of HR Laura Maffucci shares her lessons from navigating an AI mandate, handling employee fear, and building a cross-functional AI governance council. Listen to hear how we transition from informal employee experimentation to structured, agentic workflows that enhance productivity without removing the human in the loop.
Key takeaways from the discussion:
Why bolting generic AI tools onto existing, broken workflows fails to deliver much results
How an internal cross-functional AI council enables employee use
The difference between executive perceptions and employee realities
Enabling the desired behaviour
Being real
00:00 Lessons from early enterprise AI implementation
01:13 Scope of AI deployment at GP
02:17 Managing employee fear of job replacement
04:31 Moving from unstructured to structured automation and the change implications
06:00 The differing implementation needs: deep versus broad
08:41 The failure of bolting on AI
10:43 Purpose-built compliance and agentic data scraping
12:43 Managing shadow AI and workflow fragmentation
13:46 Structuring a corporate AI policy council
15:10 Creating positive energy around governance rules
16:40 Executive delusions vs employee realities
18:37 Why rising quality standards impact efficiency
19:21 The role of HR in change management
20:52 Balancing personal skepticism with strategic adoption
22:05 Finding non-technical AI champions in house
24:22 The power of authenticity over corporate jargon
25:27 Where to connect with Laura and G-P
Find Laura
Website: https://www.G-P.com/ or https://www.globalization-partners.com
LinkedIn: https://www.linkedin.com/in/laura-maffucci/
Find Andrea (me)
Website: https://thehrhub.ca/
LinkedIn: https://www.linkedin.com/in/andrea-adams1/
