How to fix a dysfunctional manager - get to the root

HR is failing when we look at problems narrowly: accepting a manager's convenient opinion that the employee is the problem.

This episode looks at how human resources professionals can properly diagnose whether a team issue stems from the employee, the manager, or the system they both work within. Debbie Pearmain and I look at what actually works to improve the performance of a manager.

I meant most managers work 10 years before they ever get any training. And training alone is questionably effective.

So key takeaways:

- Look for systemic patters: Individual issues point to the employee, but multiple struggling teams indicate systems. - Three lenses for assessing: Always evaluate leadership challenges through capability, capacity, and the system. - The problem with off-the-shelf training: A single supervisory course probably isn't going to be enough. - Old methods: Old training methods are unlikely to work because things have changed. Now managers have cognitive overload, AI disruption, emotional fatigue, and hybrid workplace complexities.

- Pair training with coaching: True behavioral modification happens when educational training is reinforced with ongoing, personalized executive coaching. We've tried turning the managers into coaches and that didn't really work.

00:00 Intro 01:13 Holding the Mirror Up to Leaders 02:24 Subtle Indicators of Poor Team Trust 04:21 Thinking about the Systems 07:47 Using Team Engagement Surveys Well 10:06 How to Assess Leadership Capability 12:40 Tailoring Coaching to Low Medium and High Performance 15:21 The Failure of Generic Courses 19:18 Modern Leadership Challenges 20:48 Combining Training and Coaching 25:10 Connecting Leadership Vitality Programs to ROI

**Find Debbie** Website: https://www.onestophr.ca/ LinkedIn: https://www.linkedin.com/in/debbie-lang-pearmain-116551/

**Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/