Is hotel marketing ready for its next evolution?

In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer, Revinate sits down with Dylan Cole, Managing Director EMEA at Revinate. Together, they analyze how hotel technology has shifted from basic CRM contact records to identity resolution inside a CDP, and now into real-time data activation. Dylan explains why relying on OTAs for repeat bookings cuts into property margins, while Karen outlines how Revinate Pathways and Revinate Chat combine PMS data, booking history, and AI messaging to deliver contextually relevant guest communication across every stage of the stay.