In today’s episode, I’m chatting with Stephanie Marsh.
Stephanie has a wealth of experience and most recently led user research at the UK’s Government Digital Service before hopping over to lead Research Ops at Springer Nature Group. Our conversation covers the gnarly and much-discussed topic of knowledge management.
In this chat with Stephanie we discuss:
How frustration with 3D pie charts kick-started their career in research.
Why knowledge management is a more gnarly problem in UX research than in other functions.
The allure of research repos as a knowledge management solution.
The value using research skills to determine knowledge management needs.
Repositories vs libraries.
Practical steps to get started with improved knowledge management.
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You can connect with Stephanie using the links below.
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