In today’s episode, I’m chatting with Tim Toy. Tim runs Research Ops at Airbnb. He's been in the ReOps field for over a decade and has a wealth of experience.
In our chat, Tim talks about:
Moving from HR recruiting into UX and Research Ops
Defining the roadmap for Research Ops at Airbnb
Establishing the importance of career growth paths for ReOps
The ubiquity of problems in Research Ops across different companies
ReOps as a proactive partner for the UX research function
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