Podcast: Bringing Customers Back - Part 2

Lufthansa Consulting’s aviation experts share their

perspective on the top four trends in customer experience and how they will

matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global

travel in time of the pandemic? What do

they expect in exchange for spending their money?

In this episode, our listeners will find out how

sustainability and personalized offers can be key for aviation stakeholders to

win customers back.

Contact Wolfgang

Bublitz for your copy of the whitepaper: [email protected]



Dominique Bayer –



Wolfgang Bublitz –

Associate Partner and Head of Solution Group Customer Experience

Julian Wildtraut and

Vera Aurbach – Associate Consultants in the Solution Group Customer Experience

This episode includes:

Third trend -

sustainability: 01:37

Fourth trend –

personalized offers: 04:54

Outlook for

implementation of trends - 09:11

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