Episode 014 - Bringing Customers Back - Part 1

Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money?

In this episode, our listeners will find out how new health and hygiene measures complement the trend of the seamless travel journey and why both are of utmost importance to succeed in customer experience in aviation.

Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com

Moderator:

Dominique Bayer – Consultant

Experts:

Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience

Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience

This episode includes:

Introduction of guests: 01:40

Methodology of trend study: 03:16

First trend - health and hygiene: 04:40

Second trend – seamless travel journey: 08:08