Episode 014 - Bringing Customers Back - Part 1

Lufthansa Consulting’s aviation

experts share their perspective on the top four trends in customer experience

and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust

in global travel in time of the pandemic? What

do they expect in exchange for spending their money?

In this episode, our listeners will find out how

new health and hygiene measures complement the trend of the seamless travel

journey and why both are of utmost importance to succeed in customer experience

in aviation.

Contact Wolfgang

Bublitz for your copy of the whitepaper: [email protected]

Moderator:

Dominique Bayer –

Consultant

Experts:

Wolfgang Bublitz –

Associate Partner and Head of Solution Group Customer Experience

Julian Wildtraut and

Vera Aurbach – Associate Consultants in the Solution Group Customer Experience

This episode includes:

Introduction of

guests: 01:40

Methodology of trend

study: 03:16

First trend - health

and hygiene: 04:40

Second trend –

seamless travel journey: 08:08