What if the thing that sets your design business apart isn't the design itself?
In this episode, Renee sits down with Rick Campos of Design Biz Survival Guide to talk about something the design industry doesn't discuss enough: hospitality. Not restaurant hospitality. Human hospitality. The kind that makes clients feel seen, remembered, and emotionally connected to the experience of working with you.
Inspired by the book Unreasonable Hospitality, Rick shares how designers can elevate their client experience through thoughtful touchpoints, small moments of surprise, and genuine attention to detail — often without spending much money at all.
From custom presentations for clients' children to a private porta potty on a construction site, this conversation is packed with examples of what clients actually remember long after the project is over.
If you've ever wondered what truly separates a luxury design experience from everyone else offering beautiful rooms, this episode is for you.
You'll learn:
Why hospitality matters more than ever in luxury interior design
How small client touchpoints create lasting emotional impact
The difference between checking a box and creating a memorable experience
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