S5E05 - How A Major Dealership Group is Approaching Frictionless Operations

Christian Crain, VP of Crain Automotive Holdings, discusses leading a 23-store dealer group, their focus on seamless operations and how they are addressing the affordability challenges their guests are facing now.

Episode Breakdown

00:00 - Meet Christian Crain

02:15 - How Crain Automotive is addressing customer affordability

05:24 - Creating a frictionless process

07:45 - Best Bets with Christian Crain

08:31 - Will AI handle more than 30% of your store’s customer communications?

10:32 - Will 100% online purchase happen without in-person viewing of the car?

11:28 - Razorbacks & college football: will the playoffs happen?

For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. 

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