In this episode of Win/Win: Women in Innovation, Zoia Kozakov sits down with Zerlina "Zee" Jackson, VP of Experience & Design Strategy at New York Life Insurance, to explore what it looks like to build something genuinely new inside one of the oldest institutions in America. Zee shares how a childhood spent counting back change in her grandmother's garage store in Bessemer, Alabama, shaped her belief that innovation isn't just about building products — it's about building possibility. From launching New York Life's first Design Center of Excellence to navigating a promotion, a newborn, a cross-country move, and a pandemic all at once, this conversation is about what it really takes to lead with both ambition and humanity.
Listen for advice on:
The four foundational skills that will serve you in any seat, any industry
Why the best innovation happens when you don't wait for a blueprint
How to drive real change inside a 180-year-old company without losing what makes it great
What it means to build a team that shows up for each other — and why that's the whole point
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