Tim Hyde shows how leaders can reclaim hours every week by fixing the invisible gaps in their systems. In this conversation, we explore why automation is not about saving time, but about:
- creating intimacy at scale
- reducing friction in decision-making, and
- designing smarter customer journeys that actually move people forward.
You might like to know ... this podcast is also a vodcast (video podcast). You can watch every video version on our YouTube Channel. Subscribe now to be first to catch our next release https://www.youtube.com/@manageselfleadotherspodcast?sub_confirmation=1
Direct link to Tim Hyde's episode: https://youtu.be/uSmEZLrYs5Y
SOUNDBITES
[1:43]
Why automation and system design should come before sales, marketing and delivery if leaders want scalable results.
[2:18]
Seeing customer journeys like lines of code and how one broken step can stop the entire business from working.
[3:58]
Where leaders should look first to find automation opportunities in their own workflows.
[4:33]
Using frequency as a decision filter to identify tasks that are worth
automating and those that are not.
[5:38]
How long-standing annoyances and repeated behaviours signal high-value automation opportunities.
[6:22]
Why customer impact matters more than time savings when designing automated systems.
[6:59]
Creating intimacy at scale by personalising automated messages without becoming transactional.
[8:07]
Leveraging underutilised assets such as books, podcasts and content to
strengthen automated touchpoints.
[9:10]
Building simple systems first and then reusing them for strategic leverage
across multiple scenarios.
[10:05]
Using automation as a delivery system rather than relying on a single channel like email.
[12:41]
Choosing the right communication tools to deepen relationships, not just
broadcast messages.
[13:08]
Reusing automation frameworks for anniversaries, milestones and ongoing client touchpoints.
[14:26]
Owning the indecision period after proposals are sent and why most businesses lose momentum here.
[16:39]
Using automation and AI notes to personalise long-term follow-ups months or years later.
[18:02]
Why templates combined with meaningful data create powerful, human-sounding automation.
[18:47]
The trade-off between learning automation yourself versus working with an expert.
[21:06]
Asking “and then what?” to turn single actions into connected systems.
TIM HYDE
https://winmoreclients.com.au/
https://www.linkedin.com/in/tim-hyde-crm/
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