What happens when critical service expertise exists only in the minds of a few veteran technicians?
As experienced workers retire and service complexity increases, organizations are struggling to scale expertise across the workforce fast enough to meet rising service demands.
Join us for the next inService Podcast Live as Service Council research and real-world examples reveal how video intelligence is emerging as a powerful new layer in AI-driven service operations — helping organizations capture expert knowledge, transform it into scalable visual intelligence, and make it accessible across the enterprise.
Thomas Cottereau, CEO of SightCall, joins host Gerardo Pelayo, Ph.D. to discuss how service organizations are evolving beyond basic remote assistance and using video to operationalize expertise at scale. From ride-alongs and technician training to AI-generated tutorials, contextual guidance, and accelerated onboarding, the conversation will explore how organizations are reducing the skills gap while creating faster, more scalable paths to service excellence.
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