EP114 - Service Supply Chain Assumptions That Put Growth at Risk w/ Anton Chilton, Baxter Planning

The service supply chain is increasingly being asked to play a more strategic role in the enterprise, but many organizations still manage it based on flawed assumptions that have significant consequences in an environment defined by uncertainty, complexity, and constant change. Service is not simply manufacturing with different products, nor is the customer outcome determined by what happens in the field alone. As service takes on greater responsibility for growth and differentiation, leaders must rethink how planning, execution, and the broader service ecosystem work together.
On October 8th at 12pm ET, join us for a conversation with Baxter Planning CEO, Anton Chilton, to explore what it takes to truly capitalize on the potential of the service supply chain, and the silent biases that are holding back many organizations. For service leaders navigating growing complexity and accountability, this discussion offers a deeper look at how to strategically manage the service supply chain.
Anton Chilton is a seasoned enterprise software executive with more than 30 years of global leadership experience across SaaS, manufacturing, supply chain, and professional services. Most recently, Anton served as Chief Executive Officer of QAD Inc., a global enterprise SaaS company serving manufacturing and supply chain–intensive industries. During his tenure, he led a successful transformation of the business from on-premise software to SaaS and from public to private ownership, while materially improving profitability and delivering substantial ARR growth. Appointed CEO in 2018, Anton previously held senior executive roles across Professional Services, General Management, and Global Sales, giving him a deep, end-to-end understanding of operating and scaling enterprise software businesses.