During the response to a service event and the process of quickly getting assets back up and running, a trove of information above and beyond the failure, data is visible but has historically been largely underutilized. In the face of greater complexity paired with higher expectations, service organizations have the impending need to transform data from the planning process, parts’ movements and customer management into greater intelligence applied to planning service, mining data or managing the customer and the asset from a less transactional perspective.
Tune in as Denise MacDonell, Flash Global’s CTMO, stops by the podcast studio to talk about the shift she’s seeing from reactive operations to intelligence-driven service networks powered by AI, real-time visibility, and connected data. We’ll unpack how AI is evolving from reporting dashboards to embedded, decision-ready intelligence that reroutes freight, optimizes inventory placement, flags service risk, and integrates compliance directly into execution.
From hyperlocal fulfillment to AI-powered control towers and outcome-based partnerships, this conversation outlines what separates high-performing service supply chains from the rest and why readiness will define competitive advantage in the next era of service.
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